Delete your STNCL account and data
The fastest way is in the app: sign in, then open Profile → Settings → Account → Delete account. It happens immediately, with no email to support. If you can't sign in, use the form at the bottom of this page instead.
Deleted
- Your name, address, saved location and travel radius
- Your reference photos and portfolio images, removed from private storage
- Any identity or license documents you sent for verification
- Photos you attached to messages
- Saved artists, wish list, notifications and push notification tokens
- Your sign-in — the account can never be signed into again
Anonymised
- Reviews you wrote stay published but no longer show who you are
- Message text stays visible to the person you were talking to, listed as a deleted account
- Your artist profile, if you had one, becomes “Former STNCL artist”
Kept
- Completed bookings, deposit records and refund records — kept for tax and dispute rules
- Moderation and safety records, so a suspended account cannot be reset by deleting it
Open requests are cancelled and stop receiving offers, offers you sent that were not accepted are withdrawn, and appointments that have not happened yet are cancelled. Any deposit follows the Refund & Cancellation Policy. Full detail is in the Privacy Policy.
Request deletion by email
Use this if you cannot sign in. We will verify the request before anything is deleted.
You can also email help@getstncl.com.